Privacy Policy

What information do we collect?

When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, date of birth.

How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact us regarding our activities or send or receive information, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have permitted them to share your information


We will not be responsible for the privacy of data collected by websites not owned or managed by Virtual Financial Advisor or Doug Lamb, including those linked through our website.

Making a complaint

If you are not satisfied with the response, please contact us at with the details explaining your concerns. We will review your complaint investigate if the right procedures have been followed and respond to you as appropriate. We aim to resolve complaints in a reasonable amount of time, however, in some cases, it may take longer. If you are still unsatisfied with the response, you may contact us.